Privacy Policy

Your privacy is important to us. This policy explains how CNLabs collects, uses, and protects your personal information.

Last Updated: January 2024

Introduction

CNLabs (we, our, or us) operates www.cnlabs.co.uk (the Website). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website and use our services.

By accessing or using our Website, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Website.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Request a service proposal or contract
  • Contact us via email or contact forms
  • Subscribe to our newsletter or updates
  • Create an account on our platform

This may include:

  • • Full name
  • • Email address
  • • Phone number
  • • Company name and details
  • • Project requirements and descriptions
  • • Budget information

Automatically Collected Information

When you visit our Website, we may automatically collect certain information about your device, including:

  • IP address and location data
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Device identifiers

How We Use Your Information

We use the information we collect to:

Service Delivery

Process your service requests, prepare proposals, and deliver contracted services.

Communication

Respond to your inquiries, send service updates, and provide customer support.

Website Improvement

Analyze usage patterns to improve our Website functionality and user experience.

Marketing

Send promotional materials and updates about our services (with your consent).

Legal Compliance

Comply with legal obligations and protect our legal rights.

Data Protection & Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our Security Measures Include:

  • ✓ SSL/TLS encryption for data transmission
  • ✓ Secure data storage with encryption at rest
  • ✓ Regular security audits and assessments
  • ✓ Access controls and authentication protocols
  • ✓ Employee training on data protection
  • ✓ Incident response procedures

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Your Rights (GDPR & UK GDPR)

Under data protection laws, you have the following rights:

Right to Access

Request copies of your personal data.

Right to Rectification

Request correction of inaccurate data.

Right to Erasure

Request deletion of your personal data.

Right to Restrict Processing

Request limitation of data processing.

Right to Data Portability

Receive your data in a portable format.

Right to Object

Object to processing of your data.

To exercise any of these rights, please contact us using the details provided below.

Cookies Policy

We use cookies and similar tracking technologies to enhance your experience on our Website.

Types of Cookies We Use:

Essential Cookies

Required for the Website to function properly.

Analytics Cookies

Help us understand how visitors use our Website.

Functional Cookies

Remember your preferences and settings.

You can control cookies through your browser settings. However, disabling cookies may affect Website functionality.

Third-Party Services

We may use third-party services that collect, monitor, and analyze data to improve our services. These include:

  • Analytics providers (e.g., Google Analytics)
  • Hosting and infrastructure providers
  • Email service providers
  • Payment processors

These third parties have their own privacy policies governing their use of your information.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Retention Periods:

  • • Contract data: Duration of contract + 7 years (legal requirement)
  • • Marketing data: Until consent is withdrawn
  • • Analytics data: 26 months
  • • Support inquiries: 3 years

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

CNLabs Data Protection Officer

Email: privacy@cnlabs.co.uk

Website: www.cnlabs.co.uk

Response Time: Within 30 days

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the &quotLast Updated&quot date.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Website after changes are posted constitutes your acceptance of the updated policy.